Saturday 30 January 2016

computer rebooting after user logs in a while

Symptoms: computer suddently freezes and powers off with some windows dll error msg.

Troublshooting: tried reimage with sysprep image and tried ghost from another computer too in case the image i used was wrong. but none worked, then realized it's Hardware issue and took out 2 pieces memory sticks, tested work, then tested each of 2 taken out, found one bad. Also, switched onboard memory sticks to different slots just in case problem resides in slots.

Cause: one of 4 pieces DDR2 SIMM is damaged and once it's taken out of box, computer back to normal

solution: filed RMA

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